Tuesday, April 24, 2007

Customer Care - Open 24 Hours, 6 Days a Week!

Hi, my name is Crystal and I am part of the overnight crew at NB Web Express. I am a member of the Customer Care Team. We place orders, answer lots of questions about foot ailments and injuries, and aim to find the right shoes or apparel to meet the needs of all who call or email.

NB Web Express transitioned to being open 24 hours right around the beginning of 2007. This has been an exciting time for us. It means that no matter what time you have a shoe question or want to place an order, we are here. I have had the good fortune of talking to many troops stationed overseas, international customers looking for marathon items, as well as folks in Hawaii (and the occasional insomniac). It always brings a smile to my face when I answer the phone and the voice on the other end says, “I didn’t think I would get to speak to a real live person at this time of night!”

It just goes to show how much we all care about our customers. We want to make sure we are here when they need us. I look forward to hearing from you soon!